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Tag Archives: customer

Poor customer experience from low staff engagement

Seth Godin posted recently, about employees who take a “dont blame me, all I do is work here” approach to customer service. Unfortunately, Qantas were proving Godin’s point to me while he was still typing.

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Voice of the customer – Cadbury’s divide chocolate lovers

There are many elements to delivering a great customer experience, and Cadbury seem to have tripped over one at the same time as they’ve succeeded with another

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