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Tag Archives: Airlines

Poor customer experience from low staff engagement

Seth Godin posted recently, about employees who take a “dont blame me, all I do is work here” approach to customer service. Unfortunately, Qantas were proving Godin’s point to me while he was still typing.

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AirNZ’s ‘bare essentials’ ad campaign becomes an in-flight experience

Something wonderfully strange has happened to Air New Zealand – they’ve developed a personality! Following hot on the heels of their nothing to hide ads, comes their bare essentials in-flight safety briefing.

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What’s the price of cheap flights? JetStar’s 1st impressions

I love flying Virgin Blue / Pacific Blue, because they continually remind me that you don’t need to be dull, just because your all competitors are. While most airlines focus on providing a service (A to B, on-time with some food thrown in), Virgin Blue provide a whole experience. I remember my 1st impression of […]

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All content created by Paul J Roberts unless otherwise stated. All photographs copyright of Paul J Roberts / RobertsSports Photo.
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